Shipping Method:

Normally, we ship the packages by (Zone Rate) priority mail (the United States Postal Services 2-3 days) within the United States, except the big/ heavy packages, which will be sent by FedEx / UPS ground. Since May 2007, the United Postal Service has the oversize package surcharges, helicopters, fuselage, or bulky packages will be shipped by UPS/Fedex ground. Also there is an increased price on postal service mail on Feb 4, 2012.

For special shipping methods, please email us to fxa@fxaeromodels.com to have different ways, such as express mail for domestic/ FedEx ground shipping to domestic.

For international package, we send by (post office shipping method) express mail via United States Postal Services (4 to 6 days) with tracking number. For any special requests, such as FedEx, UPS, airmail global priority mail, please email us to fxa@fxaeromodels.com / fxaeromodels@gmail.com . We ship out all packages by airmail with registered mail except Canada.

We ship all over the world over 200 countries and we have a fast, economical and reliable express mail shipping method provided by the United Postal Office.

PAYMENT METHOD:

We accept paypal payment to fxa@fxaeromodels.com, bank transfer or money orders issued by US bank or post office, please email us before you send out a money order. 

Return Policies

RETURNING MERCHANDISE
We will accept merchandise, (excluded all part which come with electronic components like helicopters, motors, speed controllers, and batteries) for return that was purchased from FXAeromodels within 7 days of receipt, except all electronic items. The merchandise must be in new, unused condition, and in its original packaging. Please E-Mail ahead for (RMA no.) return authorization before sending back to our returned address. We do not accept returns via COD or billed to FXAeromodels. We also will not pay for any returning shipping charge, or refund the initial shipping fee.

There is 15% restocking fee on any returning merchanise.

DEFECTIVE RETURNS
If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary, since most manufacturers insist on handling defects directly. Defective merchandise should be return directly to the manufacturer for warranty repair or replacement.

Manufacturer defects found after the product has been used revert to the manufacturer's warranty and they will handle any problems for you directly.

DAMAGED RETURNS
If a package arrives at your door with apparent shipping damage, please refuse the delivery. If you have accepted delivery and then find the package was damaged,  please e-mail or call us immediately.  Save the box, all packaging material and paperwork such as invoice/ package list; please do not throw anything away!

VERIFICATION OF ORDERS PLACED BY MINORS
Customers under the age of 18 must have a parent or legal guardian present to verify any order placed by phone before an order will be processed.